CASE STUDY
Rebuilding Trust After Turbulance
From Crisis to Connection:
How a Care Organization Rebuilt Trust with BVC Analytics
After a turbulent period marked by leadership turnover and regulatory challenges, a large childcare organization faced a broken culture and a lack of trust. Despite improved structures and governance, initiatives weren’t taking root. Leaders realized they needed to understand why – not just what – was holding them back.
The organization had stabilized operations but found that morale, collaboration, and engagement were still low. They needed insight into the underlying causes of cultural friction to rebuild confidence and unite the workforce.
THE CHALLENGE
The Inlime Cultuurbooster is a comprehensive culture program characterized by tailor-made strategies and interventions to achieve a profound, organization-wide transformation. Inlime partnered with Barrett Values Centre to apply a data-driven, values-based approach to culture transformation.
THE SOLUTION
After three years, the organization saw tangible cultural and operational improvements:
Culture Score: ↑ from 35 to 67 (above global benchmark)
Cultural Entropy: ↓ from 18% to 7% – € 2.288.000 annual savings
Absenteeism: ↓ from 14% to 8%
Employee Satisfaction: 7.9 out of 10 (no pre-measurement comparison)
Turnover: down for conflict-related departures, with retention now primarily shaped by market conditions*
*Cultural Entropy® refers to the energy lost within an organization due to inefficiencies, unclear procedures, frustrations, conflicts, and feelings of insecurity. This lost energy could otherwise be invested in achieving results and driving innovation.
