The Customer Values Assessment provides you with a detailed report on what values customers appreciate about your organisation, what values they would like to see given more emphasis, and what values are important to your customers in their daily lives. Knowing what is important to customers and how they see your organisation helps you improve your culture and your brand.
When you show you care about your customers, they will care about you.
In one simple picture, see how your customers see your culture. Find out what is important to them, how they experience the organisation and what changes they would like you to make.
Learn what factors keep customers from experiencing the full potential of your products & services?
Learn which values in your culture are most important to your customers.
Explore the values your customers experience and would like to see from an operational perspective to help you develop a more effective strategy for meeting their needs.
Review the data from different angles to deepen the exploration and understanding of the customer perspective.
Custom analysis reveals insights that challenge your thinking and shine light on the way forward.
The core values on the wall may stir cynicism or they may be alive in every meeting, decision and action. Find out which of your espoused values are recognised and important to your customers.
Uncover the stories bubbling just beneath the surface in your customers’ minds.
Have the flexibility to group values into any categories you choose. See how your culture reflects product safety, ethical consideration, or the environmental needs of your customers.
Identify the patterns that different customer groups see in your organisation.